Frequently Asked Questions
Products & Books
What types of books do you sell?
We offer a range of books across multiple genres. Our collection focuses on providing enjoyable and engaging reads for a variety of readers. Please browse our store categories to explore our current selection. Some titles include mature themes, explicit content, or potentially triggering topics. Books marked with our 🌶️ symbol contain sensitive themes identified by the author. We strongly encourage readers to review trigger warnings and spice ratings before purchasing. As per our refund policy, we do not offer refunds for change of mind or content-related concerns. Please choose carefully to ensure the right fit for you.
Are your books new or second-hand?
All our stock is new; we many offer any damaged books at a discounted rate.
Do you specialise in certain genres?
We focus on selected genres that reflect our brand of fantasy and romance. Our stock may change depending on availability and seasonal releases.
How do I know if a book or book box is in stock?
If a book is available to purchase BOOK ONLY it is in stock. If you wish to purchase a book box for a book that appears to be in stock though our website is not allowing, you to select a book box option please contact us so we can rectify the issue.
Can I pre-order a book?
On our social media account, we may let you know about books that are arriving out our store soon. if you would like to pre-order a title please contact us.
Do you offer book recommendations?
Yes! We love helping readers find their next favourite book. Feel free to contact us or follow our social media for recommendations and featured reads.
Shipping & Delivery
Where do you ship to?
We currently ship Australia-Wide.
How much does shipping cost?
Runes & Romance charges flat rate shipping of $14.00. Please be aware prices are subject to change based on costs from Australia Post.
How long will my order take to arrive?
Orders are typically processed 3-4 Business Days. Delivery times will vary depending on your location and postal service timeframes.
How will I know when my order has been shipped?
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Do you offer local pickup?
Local pickup may be available. Please contact us for details.
Payments & Pricing
What payment methods do you accept?
We accept a range of secure payment options including direct debit and PayPal which are displayed at checkout.
Do you offer Buy Now, Pay Later options?
Buy Now, Pay Later services are not available at this stage.
What currency are your prices listed in?
All prices are listed in Australian Dollar (AUD).
Do you offer gift cards?
Yes, gift cards may be available for purchase and can be used online.
Returns & Refunds
What is your return policy?
We accept returns in accordance with Australian Consumer Law. Please refer to our Returns Policy page for full details.
What if my order arrives damaged or incorrect?
Please contact us within 3 days of receiving your order with photos and order details so we can assist you. Please refer to our Returns policy.
Do you offer refunds for change of mind?
We do not offer refunds or exchanges for change of mind. Please select carefully.
Book Boxes & Special Items
What is included in your book boxes?
Our book boxes typically include a book along with themed items designed to enhance your reading experience. Items vary based on box size, genre or troupe of the book, seasonal items and available stock. Every box is different and our stocked items change frequently.
Can I customise my box?
if you contact us before purchasing, we can discuss possible customisations. Not all customisations are possible.
Will I receive duplicate items if I order multiple boxes?
We aim to provide variety where possible, however duplicates may occasionally occur depending on stock and box selections. If you order multiple boxes in the same order no items will be exactly the same.
General Business Questions
Do you collaborate with authors or small businesses?
We love supporting the book community and may collaborate with authors and small businesses. Please contact us for collaboration enquiries.
Do you attend markets or events?
We may attend local markets and events throughout the year. Follow our social media to stay updated.
How can I stay updated on new releases and restocks?
You can follow us on social media for updates, promotions, and announcements.