Return & Refund policy

Our Commitment

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At Runes & Romance, we take great care in curating and packing our books and gift boxes. We are committed to providing high-quality products and complying fully with the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

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Your Rights Under Australian Consumer Law

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You are entitled to a repair, replacement, or refund if a product you purchase from us:

 

• Is faulty or defective

• Has a major failure

• Is significantly different from its description or images

• Is not fit for its intended purpose

• Does not meet acceptable quality standards

 

 

If the failure is major, you may choose a refund or replacement.

If the failure is minor, we may offer a repair, replacement, or refund within a reasonable time.

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What Is a Major Failure?

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A product is considered to have a major failure if:

 

• You would not have purchased it had you known about the issue

• It is unsafe

• It is significantly different from the description, sample, or images

• It does not do what it was reasonably expected to do and cannot be easily fixed

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Damaged in Transit

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If your order arrives damaged, please contact us within 7 days of delivery with:

 

• Your order number

• A description of the damage

• Clear photos of the item and packaging

 

 

We will assess the issue and arrange a replacement or refund where required under Australian Consumer Law.

 

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Change of Mind

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We do not offer refunds for change of mind, including:

 

• Selecting the wrong item

• Deciding you no longer want the product

• Ordering incorrectly

 

 

This does not affect your rights under Australian Consumer Law.

 

 

Gift Boxes & Limited Edition Items

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Due to the curated and limited nature of our gift boxes and special editions:

 

• We are unable to offer change-of-mind returns on these items

• If a product within a gift box is faulty or does not meet Australian Consumer Law guarantees, we will arrange an appropriate remedy (replacement, repair, or refund)

 

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How to Request a Return or Refund

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To request a return or refund, please contact us at contact@runesandromance.store and include:

 

• Your order number

• A description of the issue

• Photos where applicable

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We aim to respond within a reasonable timeframe.

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Return Shipping

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• If an item is faulty or has a major failure, we will cover reasonable return shipping costs

• If the issue is not covered under Australian Consumer Law, return shipping costs are the responsibility of the customer

 

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Exclusions

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This policy does not apply to:

 

• Damage caused by misuse, neglect, or abnormal use

• Normal wear and tear

• Damage resulting from incorrect care or storage

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Legal Notice

 

 

This policy is provided in addition to, and does not limit, your rights under the Australian Consumer Law.